Frequently Asked Questions
Everything you need to know about your Buki experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
How do I return an item?
We offer a 30-day return policy. Items must be unworn, unwashed, and have original tags attached. Visit our Return Portal to start your request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart for the best fit.
Can I change or cancel my order after it's placed?
Because we aim to ship orders as quickly as possible, changes can only be made within 30 minutes of purchase by contacting our support team.
Do you offer international shipping?
Yes, Buki ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.